The protection of your privacy and your Personal Data is an important matter we pay attention to in all our business relations. We respect the confidentiality of your Personal Data and always act in accordance with the provisions of applicable data protection law and this Privacy Notice.
This Privacy Notice is intended to inform you about how UK Plumbing Supplies Limited, a company registered in England and Wales with company registration number 02723962, of Quayside 2A, Wilderspool Park, Greenalls Avenue, Stockton Heath, Cheshire, WA4 6HL, (referred to as “we”, “us”, “our”, and “Company”) uses Personal Data and what information about the users of our websites (including Thame Plumbing Supplies (TPS) part of UK Plumbing Supplies (UKPS) brand), applications, mobile platforms or other services (“Services”) is collected, used, stored and shared.
“Personal Data” is defined as any information that relates to an identified or identifiable individual.
We want you to feel confident about the privacy and security of your Personal Data, understand how it is used in connection with our Services, and also to outline your rights.
The Company is registered as a data controller under the UK’s Data Protection Act 2018 with the Information Commissioners Office (“ICO”), registration number ZA475163. The Company is the data controller in relation to the processing activities described below. This means that we decide why and how your Personal Data is processed.
When you use this website, our products or Services, the categories of information that we may collect about you are as follows:
This is information about you that you give to us by entering information via:
and is provided entirely voluntarily. This includes information provided at the time of using our site, subscribing to the Services we provide through our site, posting material or requesting further services, managing your account or profile online (including accessing documentation and engaging in correspondence with us by phone, email or otherwise). We may also ask you for information when you report a problem with our site.
If you complete any surveys that we request you complete for research or marketing purposes, we will collect information in such circumstances as well.
The information you give us includes your title, name, address, occupation/job title, email address and phone number, your marketing preferences, information contained in correspondence with you about our Services or business, details of your order/enquiry details, and may include record of any correspondence and responses to surveys.
We may automatically collect the following information: details of transactions you carry out through the site, and your visits to our site, including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources you access. We may also automatically collect technical information, including anonymous data collected by the hosting server for statistical purposes, the Internet protocol (IP) address used to connect your computer or device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. Please see our Cookies Policy at https://www.thameplumbingsupplies.com/information/company-policy/cookie-policy.html for further information.
We obtain certain Personal Data about you from sources outside of our business which may include our group companies or other third party companies, including our media partners, event and exhibition organisers, magazine publishers, brokers, and online directories.
We may also collect Personal Data where lawful to do so from (and combine it with information from) public sources, third party service providers, government, tax or law enforcement agencies and other third parties.
The purposes for which we use your Personal Data and the legal basis under data protection laws on which we rely to do this are explained below.
Like many other websites, our website uses cookies. 'Cookies' are small pieces of information sent to your computer or device and stored on its hard drive to allow our websites to recognise you when you visit. It is possible to switch off cookies by setting your browser preferences. To obtain further information relating to the cookies operating on our website, please visit our Cookies Policy at https://www.thameplumbingsupplies.com/information/company-policy/cookie-policy.html.
Your Personal Data may be converted into statistical or aggregated data in such a way as to ensure that you are not identified or identifiable from it. Aggregated data cannot be linked back to you as a natural person. We may use this data for analytical and research purposes.
For more information on how we use cookies and how to switch them off, please visit our Cookies Policy at https://www.thameplumbingsupplies.com/information/company-policy/cookie-policy.html.
As a matter of principle, all Personal Data is processed and used by us exclusively for the purposes specified in this Privacy Notice. We will also not keep your Personal Data for longer than is necessary for the purposes for which we collect it unless we believe that the law or other regulation requires us to preserve it. The purposes and retention periods for the Personal Data are set out below.
Provision, improvement and support of our Services: This includes data analyses, the identification of usage trends, as well as calculations and statistics on user access patterns.
Marketing: Where you have provided Personal Data by signing up to receive marketing information, it will only be used for marketing purposes, such as surveys, promotions, events, incentives or other advertising campaigns, in accordance with your marketing preferences. In this case, we will store your Personal Data for as long as you are subscribed to our email marketing list. Your consent to use your Personal Data for marketing purposes can be withdrawn at any time. If you withdraw your consent, we will keep your email address on our suppression list to ensure that we do not send you marketing emails in future.
Mailing of communications: If you register for our email communications, we exclusively use the Personal Data provided by you to verify that you are the owner of the email address indicated and wish to receive the content, to compile a mailing list, and to analyse the usage of our communications. In this case, your Personal Data will be stored for the duration of 2 years after the last interaction.
Ordering of documents, reports or other materials: If you order reports or other materials from us, the personal information provided by you is used for processing your order and will subsequently be stored for a maximum period of 2 year after the last consignment.
Use of contact forms: If you use a contact form for enquiries or complaints, the Personal Data provided by you in the contact form is used to process the enquiry and stored for as long as it reasonably required to resolve your enquiry or complaints. Your Personal Data will be stored for the duration of processing the enquiry and a maximum period of 2 years after completion of processing.
Job exchange: Job applications contain Personal Data (e.g. curriculum vitae, contact data, etc.). We may use such Personal Data within the Company (see item 4) to decide on whether to offer the applicant a position or to reply to the letter of application. Only if you explicitly agree, we will keep the data on record for a maximum period of 2 years after the last contact (unless longer storage is legally permissible for other reasons) for possible consideration at a later point in time.
Cleansing and consolidation of data: From time to time, the Personal Data provided by you can be cross-checked against or consolidated with (i) data from our existing registers (online and offline), (ii) data taken over from a legal predecessor, or (iii) data from other sources.
The exceptions to the above are where:
When it is no longer necessary to retain your data, we will delete the Personal Data that we hold about you from our systems. After that time, we may aggregate the data (from which you cannot be identified) and retain it for analytical purposes.
If we collect your Personal Data, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws. We do not retain Personal Data in an identifiable format for longer than is necessary.
Depending on the type of interaction you requested (e.g. call to be returned, placement of an order, request for services, information, etc.), your Personal Data may be exchanged with third parties involved in order execution (e.g. mail order companies, banks, hauliers, stockists, contractors, etc.) or any part of the UK Plumbing Supplies Ltd Company. We may also be required to disclose Personal Data in order to meet legal requirements or to enforce rights and agreements.
Third parties: For the execution of certain orders and for the provision of certain services, we may disclose your Personal Data to our external third party service providers, agents, subcontractors and other organisations (e.g. forwarding agents). Such third parties may include cloud service providers (such as hosting and email management), events and marketing management, software providers, courier services, advertising agencies and administrative services. Our third party service providers are allowed to use or transmit the data collected and processed by us for no other purpose but execution of the order placed by the Company. When we use third party service providers, we only disclose to them any Personal Data that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.
Group Companies: UK Plumbing Supplies Ltd are a UK based group of companies with shared internal operational processes, structures and technical systems. We may share your Personal Data with the group of companies and, if need arises, transmit them to our sites for the purposes indicated under Item 3 and in accordance with this Privacy Notice, including transferring queries and complaints, and internal reporting.
Compliance with laws and similar obligations: We will transfer your Personal Data if we are under a duty to disclose it in order to (i) enforce or comply with a law, a regulation, an order issued by a public authority or compulsory measures, (ii) detect and prevent security threats, fraud or other malicious activities, (iii) protect and/or enforce the rights and the property of the Company or of third parties, and (iv) protect the rights and the personal security of our employees and of third persons.
Company restructuring or reorganisation: We may transfer your Personal Data to a third party as part of a sale of some or all of our Company and assets to any third party or as part of any Company restructuring or reorganisation.
All Personal Data you provide to us is stored on our secure servers which are located within the United Kingdom (UK).
If at any time we transfer your Personal Data to, or store it in, countries located outside of the UK or EEA (for example, if our hosting services provider changes) we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law. This is because some countries outside of the EEA do not have adequate data protection laws equivalent to those in the EEA.
If you use our Services whilst you are outside the EEA, your Personal Data may be transferred outside the EEA in order to provide you with those Services.
We may collect your preferences to receive marketing information directly from us by email, SMS, telephone and post in the following ways:
You have the right to opt-out of our use of your personal information to provide marketing to you in any of the ways mentioned above. Please see “Your Rights” at item 7 below for further details on how you can do this.
You have a number of rights in relation to your Personal Data under data protection law. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your Personal Data. Except in rare cases, we will respond to you within one month from either (i) the date that we have confirmed your identity or (ii) where we do not need to do this because we already have this information, from the date we received your request.
The Company employs a large variety of data security measures to ensure the confidentiality and integrity of your Personal Data. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your information transmitted to our website and any transmission is at your own risk. Once we have received your Personal Data, we put in place reasonable and appropriate controls to ensure that it remains secure against accidental or unlawful destruction, loss, alteration, or unauthorised access.
Where we have given (or where you have chosen) a password which enables you to access an account, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Our website may contain links to other websites run by other organisations. This Privacy Notice does not apply to those other websites‚ so we encourage you to read their privacy statements. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links that we provide. In addition, if you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the notice of that third party website.
Further details on technical and organisational security measures are available on request, enquiries should be directed to the contact information indicated under item 9.
For any questions relating to this Privacy Notice or about the way we process your Personal Data, please contact:
Information Manager
UK Plumbing Supplies Limited
Quayside 2A Wilderspool Park
Greenalls Avenue
Stockton Heath
Cheshire
WA4 6HL
United Kingdom
If you would prefer to speak to us by phone, please call: 01925 924 270
Our email address for data protection queries is: dataprotection@UKPS.com
We keep this Privacy Notice under regular review. Any changes to this Privacy Notice from time to time will be notified to you by updating our website and/or by contacting you by email. The date at the foot of this Notice will be updated accordingly.
Any changes will take effect 7 days after the date of our email or the date on which we post the updated terms on our website, whichever is the earlier. We encourage you to check and review this Privacy Notice whenever you visit our website for any updates or changes. If you do not agree with any aspect of the updated Privacy Notice you must immediately notify us and cease using our Services.
(Last updated 14/09/2022)